Adalberto's Mexican Restaurant

As everyone knows I am a big fan of Adalberto's. But tonight I am rather disappointed.😒 I ordered my usual Taco Salad with shredded beef, extra sour cream & guacamole.🍲To my disappointment it was sloppily prepared. Instead of the shredded beef that I ordered..I got pork!🐷 WHERE'S THE BEEF?🔎🐮 I need a spoon to eat this!! Too messy for a fork!! I am very dissatisfied!😤I can & will say that this Adalberto's has lost me as a customer...& may I reccommend that you send your employees to "shadow" & "learn" the proper way to run a restaurant to the Adalberto's at the Madison & Dewey location? I have been a loyal customer & fan there since they first opened. And I am proud to say that not once have they ever misdone my order! Also learn some manners as to customer service. Nobody likes a rude inattentive employee!! I am adding to my review because Adalberto's gave me a free taco salad in offense to their mishap. This time I am very pleased to say that it was "Superb"! It was the most beautiful creative artistically taco salad that I ever received from Adalbertos. Almost too pretty to eat! It was made to perfection! The shell was fried to a beautiful crist. Topped with just the right amount of beans, rice, beef, lettuce, cheese, sour cream, guacamole topped off with pico de gallo & green salsa. I am proud to admit that I found the beef!! And it was SUPERBLY DELICIOUS!! I give big udos to Adalbertos for doing right ! I am still a big fan. And I will be coming back!! I am posting pics of the delicious replacement!😋👍👌

I came in today Ordered 2 Toratas with all the works, we literally got two pieces a bread with a big piece of Carne Asada steak and lettuce and Avocado. I took a bite and all I could taste was the burnt piece of meat. I’ve had Tortas from other Adalberto’s and I have always been satisfied. This location had bad costumer service. No “Hello” no “thank you” we even tipped them. This location on Fair Oaks is not good! Go To the one on MADISON OR DEWEY, They’re great good service and good food.

I'll start by saying the food is pretty good, as well as the prices. However, I wanted to bring this to the attention of management. I don't know if employees can't hear well when you order, but I'm getting wrong orders almost every time in the drive thru. I like burritos a lot, but without certain ingredients, like pico. I made it clear at the time of my order that I wanted EVERYTHING in the burrito but not pico. When I come back home, I notice the burrito isn't as big as usual...Well, they gave me only the meat and rice 🤣 and I'm not going back, so I let it go. I only took the time once to bring situations like this to them on the phone...Other times we order a side of something, we don't check the bag while at the window, and when we're home, we verify something we ordered isn't there (thank God they didn't charge for it either). Last experience, was that we ordered a side of FRIES and again, we didn't care of checking, but we got a side of RICE instead🤣...I may sound mean when I ask them to repeat the order over and over again for me to see if they got it right, but 🤷🏻‍♀️ PLEASE IMPROVE THAT!